9bet's Privacy Policy

1 Scope of Data Collection

The information we collect when you open an account on 9bet and at various stages of using the platform falls into the following categories:

1.1 Registration Information

The information you are required to provide when creating an account includes:

• Full name and date of birth (for age verification — permitted for ages 21 and above)
• Mobile number and email address
• Password (stored in encrypted form, never readable in plain text)
• National ID card or passport details for identity verification

1.2 Financial Information

During deposits and withdrawals, our payment gateway processes various transaction details. If you transact via bKash, Nagad, Rocket, Upay, or bank transfer, that payment account information is stored securely. We do not store full card numbers or bank passwords.

1.3 Technical Information

When you use 9bet, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Session duration and page visit records
• Cookie and local storage data

1.4 Gaming Activity Information

Your participation history in any game — including slots, live casino, and sports betting — is logged in our system. This includes bet amounts, win/loss records, and bonus usage history.

2 Purpose of Data Use

Collected information is used solely for the following purposes:

2.1 Account Management and Security

Identity verification information is used to keep your account secure and prevent unauthorised access. If suspicious activity is detected, we alert you via OTP or email.

2.2 Processing Financial Transactions

Payment information is used to properly complete deposit and withdrawal requests. Our goal is to process withdrawal requests within 15 minutes to 2 hours.

2.3 Service Improvement

By analysing technical data, we improve the platform's speed, stability, and user experience. Gaming activity data helps us understand which games and sections are most popular.

2.4 Responsible Gaming

Your betting patterns are monitored so that problematic gaming behaviour can be identified at an early stage. In line with our Responsible Gaming Guidelines, we offer you support and the option to set limits if needed.

2.5 Communication and Support

During live chat or email support, the information you provide is used to resolve issues related to your account. Support conversations may be recorded for security and quality control purposes.

2.6 Promotional Communication

If you have consented to receive marketing messages, you will be informed about new bonus offers and updates via SMS or email. This consent can be withdrawn at any time.

3 Sharing Data with Third Parties

9bet never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment processors: Information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
• Game providers: Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive minimal technical information to operate their software.
• Technology partners: Trusted technology providers engaged in platform security and technical services have access to information where necessary.
• Legal obligations: Providing information may be legally required under a court order or a lawful request from a government authority.
• Fraud prevention: Limited information may be shared with security agencies to detect and prevent fraudulent activity.

Your information is not provided to any third party outside the circumstances listed above. Partners who do receive information are also bound to maintain the same standard of privacy protection.

4 Data Security Methods

To ensure the security of your information, 9bet has adopted multiple layers of technical and administrative measures:

4.1 Encryption

All data transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored in plain text — they are kept only in hashed form.

4.2 Access Control

Only authorised personnel can access your information. Every access is recorded and regularly audited.

4.3 Two-Factor Verification

OTP verification is required for sensitive account actions such as changing a password or adding a new payment method, which prevents unauthorised changes.

4.4 Regular Security Audits

Our systems undergo regular security testing. Any vulnerability identified is resolved promptly. In the event of a potential security breach, we act quickly and notify affected users.

5 Cookie Policy

Cookies and similar technologies are used on the 9bet website. Cookies are small data files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions and running the platform's core functions. Without them, the site will not work properly.

5.2 Analytical Cookies

These cookies are used to understand how users interact with the site. This information is used to improve the site's performance and content.

5.3 Cookie Controls

You can block or delete cookies from your browser settings. However, blocking essential cookies may affect core services including login and payments.

6 Data Retention Period

How long your information is retained depends on the type of data and legal requirements:

• Information for active accounts is retained for the entire period the account remains open.
• Financial transaction records are retained for the number of years required by financial regulations.
• Even after an account is closed, certain information may need to be kept for a defined period to meet legal obligations.
• Marketing information is deleted immediately after you withdraw your consent.

Once the required retention period has passed, data is securely deleted or anonymised.

7 Your Rights and Controls

As a 9bet user, you have the following rights over your own information. Contact our support team to exercise these rights.

7.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide a summary of the stored data.

7.2 Right to Correct Information

If there is any incorrect information in your account, you may request that it be corrected. The necessary changes will be made after identity verification.

7.3 Right to Delete Information

Where there is no legal obligation, you may request deletion of your information after closing your account. However, this right is limited for active accounts as certain information is needed to keep the service running.

7.4 Right to Opt Out of Marketing Communications

You may opt out of marketing emails or SMS at any time. Each message contains an opt-out link, or this can also be done through support.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, please inform our support team first. The dispute resolution process is described in detail in our Terms and Conditions.

8 Protection of Minors

9bet strictly does not provide services to anyone under the age of 21. Age verification is in place during the registration process, and no information is collected from anyone under the age of 18. If there is any doubt about the age associated with an account, it is immediately suspended and identity verification is carried out.

If you become aware that a minor is using our platform, please notify our support team immediately.

9 International Data Transfer

9bet may store or process data on servers outside Bangladesh. Regardless of where data is processed, equivalent protections as described in this privacy policy are ensured.

For international transfers, we work only with partners who maintain adequate security standards and are bound by a confidentiality agreement with us.

10 Policy Changes and Updates

9bet reserves the right to update this privacy policy at any time. For significant changes, we will notify you by email or through a notification on the platform.

Continued use of 9bet after a change will be taken as your acceptance of the updated policy. You are therefore advised to check this page regularly.

You can learn more about 9bet's services and philosophy in our About Us section.